Art Commission Terms of Service

Interested in commissioning me, Wobblegong, to draw something?
Then please have a look over my terms!

General

I handle all commission communication by email.
Even if you get ahold of me by other channels, I'll still email you/request an email after. It helps keep me organized :)

For all commission types, final piece will be delivered as an unlayered file: .PNG, .JPEG, .GIF or so on.
Commissioners may freely request a master-sized copy as an unlayered file for commissions with a larger master file.
Commissioners can also freely ask for copies as other file types, if I don't provide them initially. (I don't know why you'd need a Targa copy but I'm happy to get you one if you'd like!)

Payment, Revision & Refunds

Commissions are paid via PayPal invoice.

I reserve the right to cancel an order at any time for any reason. If I do, you will be refunded the full amount paid.
Similarly, commissioners may cancel an order and be refunded an amount scaling with how much work had been done. For all commission types/tiers, cancelling before work has begun refunds the full amount paid.

"Simple" Tier Works

Commission types marked "Simple"-tier are generally quick to produce and lower-priced. These generally feature more artistic freedom and very litle polish. Due to the speed and lower pricing, they have some special terms:

If the commission type includes a Menu (a selection of options the commissioner must choose from when ordering) I will confirm the selections before/when sending the invoice. If there's an error or you want to change something, you can freely do so before paying the invoice, just let me know! Once the invoice is paid the selections cannot be changed.
Full payment due before work starts.
If you cancel after payment is sent but before work starts, full refund. No refunds once work starts.
No WIP (work in progress) previews.
Commissioners may request one small to medium revision. For example, changing eye color from yellow to blue, or replacing a simple stripe pattern with a simple polka-dot pattern. I reserve the right to refuse revisions if I think they would take too long.

"Full" Tier Works

Commission types marked "Full"-tier are regular private art commission types with more standard pricing & turnaround. Because they take longer and cost more the terms have more room:

If the commission requires materials from the commissioner to begin (a character description, a reference sheet, etc) those must be assembled before invoicing. I will confirm that I got everything, it's the right character, etc before/when sending the invoice. One the first invoice is paid I commit to those materials and reserve the right to refuse further supplements. (New ref sheet with slightly different stripe pattern? Probably ok! Your orange dragon fursona is a green and blue eagle now? Nope)
Half payment is due up front before work starts. The other half will be due when art is delivered.
If you cancel after payment is sent but before before work starts, full refund. If you cancel after work has begun, I will refund half of the payment sent.
One WIP (work in progress) preview will be sent partway through. Edits, changes and revisions at this point are free. I will confirm the WIP with any revisions look good before continuing. Please note that I reserve the right to cancel the commission and issue a 75% to 100% refund (at my discretion) if requested revisions are too excessive– for example, if I redo the entire sketch from the ground up twice and it's still no good. It's often a sign that the commission and artist are mismatched! :)
Once the final is delivered, you may request one small revision. For example, changing an eye color. (If you're uncertain whether a revision would be too "big," just ask!) Extensive revision requests will either be refused or increase the commission price significantly.

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